Growing and competitive markets, both local and global, are challenging organisations to maintain pace against critical constraints of time, skills, facilities and funds.

CHERUBLEEGREEN understands the challenge faced by organisations seeking the right advice and guidance to build a balanced solution that integrates and maintains the organisation’s competitive momentum.

A well planned and executed strategy that balances the increased demands of business against the pace of change and complexity of technological solutions lies at the heart of making informed, timely and relevant decisions in a climate where organisations need to focus on their internal competencies and capabilities.

CHERUBLEEGREEN combines its strengths in business strategy, financial advisory and process improvement, with its practical understanding and experience in IT strategy, sourcing, governance and optimisation, to provide the entire CxO spectrum of management with a comprehensive and unique business advisory service.

Our extensive list of value adding client services include:

    

Strategic Planning Services

CHERUBLEEGREEN combines business and technology expertise and strategy capabilities to help organisations develop and understand strategic plans that can be implemented, not just sit on a shelf.

High performing businesses view information as a strategic asset, that is, a source of both operational excellence and competitive advantage. CHERUBLEEGREEN can assist senior management achieve greater business value from capturing, maintaining and developing corporate knowledge. Turning information into vital knowledge allows organisations to gain significant internal operational efficiencies and effectiveness, as well as gaining and maintaining external competitive advantages.

Aligning business and IT strategies at a CxO level, CHERUBLEEGREEN can assist corporate executives enhance short and long term shareholder value by creating breakthrough strategic solutions.

Our services include the development and management of:

• Business strategy
• IT strategy
• Sourcing strategy

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Sourcing and Selection Services

CHERUBLEEGREEN assists clients to undertake the selection of vendors, technologies or service providers as part of an overall sourcing strategy, whilst managing the risks associated with this type of rapid advancement and business transformation. Whether implementing new systems, sourcing business process or IT services to augment an internal capability or to simply deliver bottom-line improvements, CHERUBLEEGREEN can provide a range of end-to-end Sourcing and Selection Services, including:

• Option analysis - Insource, Outsource, BPO, Shared services
• Sourcing lifecycle services for selection of vendors and systems:
• Management training, development and mentoring
  • Go To Market schedules and documentation
  • IT service level specification and documentation
  • Service catalogue documentation
  • Benchmarking Services
  • Bid management
  • Bid evaluation
  • Probity management
  • Due diligence management
  • Best deal assessment
• Contract negotiation
• Transition management

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Vendor and Service Management Services

Research indicates that many clients are not fully satisfied with the outcomes of their outsourced arrangements. This does not necessarily mean that they intend to terminate, but there may be questions around: 

• Is the contract meeting my original business case outcomes?
• Am I paying more than I expected due to “additional costs”?
• Am I managing risk appropriately?
• Is my Vendor focussing on the contract rather than the relationship?
• Is the contract still matched to my needs?
• Are people receiving the quality of service I expected?

If these are the types of issues your organisation is trying to understand and resolve, then perhaps you need to consider a more effective Vendor Management regime, that will help ensure that you know the answers to all of the above, and ensure that you are managing the Vendor appropriately to secure a positive outcome.

CHERUBLEEGREEN assists organisations to establish a Vendor and Services Management regime which provides a clear understanding of stakeholder responsibilities against the varied types of contracts and stages of the contract lifecycle.

See our capability statement for a more detailed description of our Vendor and Service Management Services.

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Benchmarking Services

CHERUBLEEGREEN Benchmarking Service is built upon well-proven, best-practice methods which we apply and tailor to suit the specific requirements and objectives of our clients.

Benchmarking exercises can range from simple analysis of spending as a percentage of organisational unit and enterprise budgets and the comparison of those measures to broad industry metrics, through to detailed comparative benchmarks of the cost efficiency and service effectiveness of particular business, administration or infrastructure service functions and processes. Comparative benchmarks may be internal to an enterprise, where the spend profile, cost efficiency or service effectiveness is compared between various organisational units or year-on-year; or they may be external where enterprise measures and metrics are compared to those of a chosen peer group of enterprises.

Benchmarking exercises may also be performed to compare the prices paid for services received from external service providers (outsourcers).

For comparative benchmark studies where the comparison is to a peer group of external entities, our preference is to conduct a joint study by engaging with our primary client and the target peer entities. This collaborative approach enables all the participating parties to benefit.

Regardless of the nature of the benchmark, the keys to successful benchmarking studies include:

• Clearly defined and consistently applied scope boundaries;
• Clearly defined and consistently applied definitions for all data categories;
• Standard approaches for the normalisation of data;
• The use of recognised and meaningful measures and metrics; and when conducting comparative benchmark studies; and
• The selection of appropriate peer entities (or peer services, in the case of price benchmarking) according to agreed criteria.

Our benchmarking methodology provides and rigorously applies those success keys.

Typically, when we conduct a detailed benchmark study we are engaged to examine one or more particular business or support functions and determine both the efficiency of those functions, and their effectiveness in terms of service outcomes. Efficiency measures may be limited to just cost efficiency; or extended to include measurement of personnel efficiency.

Measuring the effectiveness of each function or service being studied provides context for understanding the cost efficiency measures and metrics. This enables the benchmark study results to be understood and interpreted on an holistic basis, providing a solid foundation for informed action. For studies of this depth we work with our clients (and any target peer entities) to gather comprehensive data pertaining to:

• All operational and personnel costs, dissected according to our industry-standard chart of accounts;
• Full-Time Equivalent staff numbers by job category or function;
• Workload processed or handled during the period of the study;
• Function or service outcome measures; and
• The complexity of the environment in which the function or service operates (for example, geographic spread, organisation structure, use of technology, agreed service levels, etc.).

We collaborate with our clients and apply our methodology to define the data collection requirements; and then assist them as may be required to collect and refine that data. We then take the collected data, apply any normalisations which may be needed, and produce the benchmark analysis and key metrics. We then work with our clients to interpret the results, draw sensible and balanced conclusions, and identify appropriate actions.

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Program and Portfolio Management Services

CHERUBLEEGREEN Program and Portfolio Management Services provide complete lifecycle program and portfolio management support. Our services are aimed at delivering benefits and outcomes through structured and controlled frameworks and processes. Our assessment of projects use industry based maturity scales to provide independent program and project risk assessment that maximise program and project success. Our range of services includes:

• Business case development
• Benefits realisation programs
• Active program and project assessment
• Post-implementation reviews, assessment and auditing
• Applications portfolio optimisation
• Risk management
• Change management

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